Thursday, August 29, 2013

Competing on Price and NOT Charging What You’re Worth!


I believe in free enterprise. I believe in charging a premium for products, services, and expertise.  I believe in natural selection in all things… and in business that means society will always vote with their money by purchasing the products and services that deliver the most value to their lives.  That’s the beauty of a free-market. Build a better mousetrap, and the market will gladly pay you more for it, buy more of it, and tell others about it.  Lakeside Fitness Center is a “better mousetrap!”

Lakeside Fitness Center is an amazing facility, at least I believe that and most who I talk to do as well.  People always ask if we are going to “have a special like XYZ GYM” or something like that, and at Lakeside we will always say no, no because we do not compete on price, why should we care about what other gyms are charging for their membership and services?  First off, we don’t sell memberships, people here buy a membership; they buy results. It makes no sense to compete on price.  Lately it seems that the trend in our industry is to keep cutting prices in hopes to get more members and clients with a lower price or to make more money on volume.  To me it shows panic, panic that your value isn’t where it should be to sustain your market share; listen I know the economy has changed, but as I will point out later the value you see for what you want hasn’t changed.

Whatever happened to delivering a premium service and charging a premium price for it?
I’m going to go get Premium gas, but I only want to pay at the lowest grade, sure fill me up!  Try that and see how much premium gas you get.  Fact is, if you’re competing on price, then you’re NOT good… and you’re probably even a worse entrepreneur.

In the fitness world we deliver a service, a service that saves lives and adds years of quality living to a person’s life. Don’t you think you deserve more for that than “low price”?  What we do has irrefutably shown to deliver improved mental health, productivity, and an overall better quality of life. That’s huge! We help folks look, feel, and function more athletically.  That’s priceless considering the state of obesity and inactivity in today’s society.  We have the know how to help folks lower stress levels, lower blood pressure, lower their cholesterol, and lower their risk of heart disease –ALL WITHOUT MEDICATION, but we still continue to compete on price?

There’s something fundamentally wrong with that logic.

Everyday folks pay for Starbucks coffee that’s 1600% more expensive than making coffee at home.  People will buy the Mercedes Benz, BMW, and Audi over Toyota, Honda, Ford, and Chevy all day long, because of what they see as “value”.  Is a Ruths Chris burger better than a McDonalds burger?  You are darn right it is!  We choose the iPhone over the Android, which costs a fraction of what the iPhone costs.  Why not just buy a flip phone…. We see value in “coolness” in the iPhone, in having features, and in being able to have access to what we want-when we want it… and that’s valuable to us, so we pay for it.

More than enough people pay $155/month for certain “high end” gym membership in the NYC and other areas, which is why they keep opening up more locations around the country.  Think about that… if other “high end” fitness centers can sell access to a gym for $155+ a month, what’s stopping us from charging that much or even ½ of that… and we know we deliver results as well.

In January, when we made changes here at Lakeside Fitness Center, it really didn’t matter what the other gyms, training studios, or boot camps places were charging and are currently charging. We have a facility and a staff that deliver results, our trainers hold our clients accountable, we keep them motivated and our facility creates a community everyone is proud to be a part of.  Lakeside Fitness Center is clean and has amenities that no other facility in the area has; along with the right trainers to deliver awesome results and that’s why Lakeside Fitness Center will consistently command more than other facilities around.

Here we understand why people buy fitness, we understand what it is they really want from a fitness center and a training program, we are not concerned with competition, economy or demographics, we are concerned with making our facility and our members better.  We are an awesome fitness center and what we do is changes lives… literally. We won’t under charge, we don’t compete on price, and don’t give a shit about what everyone else is saying or doing.  We want to be the best at what we do; delivering results, bringing energy to every member for their workout and providing VALUE. I guess when other facilities start talking about you and marketing around you, you are doing something good.  We are worth it and we have great members and a great staff to thank for our success!

Regards,
Greg


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3 comments:

  1. Financial times have changed, Period. Many of us are either unemployed or underemployed. Many of us have picked up the slack for employees that have been let go with no raises for at least the past two years. We work too many hours with our personal time almost gone in order to keep our jobs. And so we have become overworked and obese.

    With that said, wouldn't it be great that a fitness center would offer an affordable package with trainers included?

    Though it was sometime ago, I belonged to Quest Fitness in Ramsey. They had a great fitness center and trainers walked around assisting members.

    I went from 160 to 108 in 6 months due to the facility and the trainers. I was there 4-5 days a week and at least 4 hours each time. There was always someone on the floor to assist, spot and educate. And it didn't cost extra for a trainer.

    As the movie Field of Dreams states "Build it and they will come".

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    1. Anonymous,
      First off let me say WOW, that is awesome on your 160 - 108lb transformation!!!!

      Yes I agree times have changed for the most part.... However, (and yes with me there is always a "however") I have seen as well as experienced cases where regardless of economy, if "someone" or "something" is "worth it" people always find a way to buy and get what they desire and see valuable. It all comes down to value in my opinion... completely off topic but just the other day I was driving in town, it was raining so hard out I could barely see and I noticed a lady outside in the rain holding a magazine over her head smoking a cig! I was shocked, I guess the value of that cig was sooo high that she couldn't resist standing in the pouring rain holding the mag over her head with one hand and with the other smoking a cig out of her $10 a pack box.

      I'm not sure where or if you belong to a facility or even my facility, but you make a great point on the trainers on the floor. Currently we are evaluating a program like that to have trainers on the floor there to assist at no charge, but no definitive answer right now, economics, availability and staffing as you prob know are all part of this evaluation process. I do think that is highly valuable.

      In regards to "And it didn't cost extra for a trainer" - did they have free personal training? If so wow! Did that trainer design programs, take you through each training session and periodize your specific routine? If that was all done for you there and included in the membership price would you mind letting me know what that monthly cost was. Are they still in business?

      At Lakeside we do offer an affordable package with trainers included; our boot camp, large group and small group training programs start at $89/month. You can train 7 days a week with a trainer for $89/month. I think that is pretty affordable. We are working towards a Field of Dreams type facility and I believe we are in the process of "..Build it and they will come" progression.

      Congrats again on your transformation and for your feedback!
      Greg

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  2. I had belonged to Quest which is now the Fountain I believe. I don't recall the price but it was affordable for someone who was an insurance customer service rep. at the time supporting herself. When you became a member, they prepared an individualized workout based on how many days per week you were willing to commit to. The trainer would work out with you for the first week and then you would work out on your own - but there was always trainers walking around making sure members were doing the exercises correctly, spotting when needed and to ask questions. If you got to a point that you needed to add/upgrade your workout, you went to a trainer. When you came into the reception area, you picked up your workout book (unless you wanted to keep it yourself) and if you asked, someone would weigh and measure you to see how you were progressing.

    When Lakeside first opened, I was a member for awhile, but I never felt like I had the support I was looking for and I can't afford to pay extra for a trainer. I've added some of the weight back on and I am still looking for a new fitness center. I went to the new fitness center to take a look but was told they couldn't help me because it was a Sunday and they were understaffed. What fitness center does that? A potential client walks in and you turn them away?

    Anyway, I would love to try the boot camp program because that is what worked for me, but I'm not a big fan of groups because I have asthma and can't keep up with groups. I need something individualized. I've bought a elliptical but I have to force myself to get on it - when I come home all I want to do is put on my fat clothes and relax.

    Could you offer a individualized bootcamp at $89/month?

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